1. Send email to BIGWIN39 Support at info@bigwin39.com
Subject: Request to Unlock Account
2. The email address used when sending the email request need to be the same as your BIGWIN39 account registered email.
3. Input your username as body of your email and request to unlock account.
Example: Username: abc123. My account was locked. Please unlocked my account.
4. Wait for CS reply that you can now log in to your account.
5. BIGWIN39 CS representative may also contact you via phone for further verification before we unlocked your account.