What should I do if I have forgotten my username or password?

Please contact our Customer Support team.

We only allow one account per household.

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

Phone Number Verification: Kindly wait for a few minutes for the verification code after triggering the verification process in my account for phone verification. If you still do not...

Your account will be locked after five (5) wrong password attempts, please send an email to info@bigwin39.com to request unlocking and password reset.

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving email icon. 4. Check if your email address is correct and click...

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving phone icon. 4. Check if your phone number is correct and click send...

PC: 1. Go to https://bigwin39.com/ From Homepage, click Login. 2. A pop-up will appear. Look and click for Forgot password. 3. You have two (2) options to reset your password. Via Email or...

PC: 1. Go to https://bigwin39.com/ log in. 2. Go to the profile. 3. Under profile, click Reset Password. 4. Input current password and new password. 5. Once done, click confirm. MOBILE: 1....

1. Send email to BIGWIN39 Support at info@bigwin39.com Subject: Request to Unlock Account 2. The email address used when sending the email request need to be the same as your BIGWIN39...